TERMS AND CONDITIONS
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Last Updated: March 2026
1. ABOUT US
This website is operated by Direct Cutting Limited ("we", "us", "our"), a company registered in England and Wales.
Company Registration Number: 16325632
Registered Office Address: 23 Chester Road, Streetly, Sutton Coldfield, England, B74 2HP, United Kingdom
Trading Address: Unit 215-217 Sams Lane, West Bromwich, West Midlands, B70 7EX
VAT Number: GB 511 1465 37
Contact Details:
Email:
[email protected]Phone: 0121 296 6307
Hours: Monday - Thursday, 9:30am - 1:30pm
2. THESE TERMS
By using our website (directcutting.com) and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before placing your order.
Application:
These terms apply to both business (B2B) and consumer (B2C) customers unless otherwise specified. Where provisions apply only to consumers or only to businesses, this will be clearly stated.
Contract Formation:
These Terms, together with our Privacy Policy, Cookie Policy, Returns Policy, Shipping Policy, and Disclaimer, form the entire agreement between you and us.
3. DEFINITIONS
"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
"Business Customer" means a customer purchasing products for business, trade, or professional purposes.
"Custom Products" or "Bespoke Products" means products manufactured to your specific dimensions or requirements, including:
Custom cut-to-order channel lengths
Trapeze brackets (assembled and cut to your specifications)
Any product made to your measurements or specifications
"Standard Stock Products" means products available in our standard catalog without customization.
4. PLACING AN ORDER
Order Process:
When you place an order through our website, you are making an offer to purchase products on these Terms. Your order is an offer that we may accept or decline.
Order Confirmation:
We will send you an order confirmation email acknowledging receipt of your order. This acknowledgment does NOT constitute acceptance of your order.
Order Acceptance:
A contract is formed when we dispatch the goods to you, at which point we accept your offer. We will send you a dispatch notification email when this occurs.
Right to Refuse:
We reserve the right to decline or cancel any order at our discretion, including (but not limited to) cases of:
Pricing errors or technical issues
Stock unavailability
Suspected fraudulent orders
Incomplete or incorrect delivery information
Previous payment issues or account arrears
If we cancel your order after payment, we will provide a full refund within 14 days.
5. PRICES AND PAYMENT
Pricing:
All prices are displayed in British Pounds (GBP) and include VAT at the current rate (20%) where applicable.
Business customers may see prices excluding VAT if logged into a trade account. VAT will be added at checkout and shown on your invoice.
Price Changes:
We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time you complete your purchase (click "Place Order").
Pricing Errors:
If we discover a pricing error after you've placed an order, we will:
Contact you to inform you of the error
Give you the option to proceed at the correct price or cancel your order
Provide a full refund if you choose to cancel
Payment Methods:
We accept:
Credit/debit cards (via Stripe)
PayPal
Bank transfer (for trade accounts by prior arrangement)
Payment Security:
Payment is processed securely via Stripe or PayPal. We do not store your complete card details on our servers. All transactions are PCI-DSS compliant.
Payment Terms (Business Customers):
We may offer payment terms (e.g., 30-day account) to approved business customers subject to:
Credit check and approval
Completed credit application form
Acceptable trade references
Minimum order history
Late payment may incur interest charges at 8% above the Bank of England base rate (Late Payment of Commercial Debts Act 1998).
6. PRODUCT DESCRIPTIONS AND SPECIFICATIONS
Accuracy:
We make every effort to ensure product descriptions, specifications, and images are accurate. However:
Colors may vary due to photography and screen settings (particularly RAL finishes)
Dimensions are subject to manufacturing tolerances
Specifications may change without notice (we use current manufacturer data)
Your Responsibility:
It is your responsibility to verify that products are suitable for your intended application. See our Disclaimer for important safety information.
Technical Support:
We provide general technical guidance but this does not constitute professional engineering advice. Always consult a qualified engineer for load-bearing or safety-critical applications.
7. DELIVERY
Delivery Terms:
Detailed delivery information is available in our Shipping Policy at: directcutting.com/shipping-policy
Summary:
Standard delivery: 3-5 working days (UK mainland)
Custom cut-to-order items: 5-7 working days (includes production time)
Delivery costs calculated at checkout
Tracking information provided when dispatched
Risk and Title:
Risk passes to you upon delivery (when goods reach your specified address)
Title (ownership) passes to you when we receive full payment and goods are delivered
Failed Delivery:
If delivery fails due to your absence or incorrect address information, you may be charged for re-delivery. Items not collected within 10 working days will be returned and may incur return fees.
8. YOUR RIGHTS TO CANCEL AND RETURNS (CONSUMER CUSTOMERS ONLY)
14-Day Cooling-Off Period:
If you are a consumer buying for personal use, you have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
IMPORTANT EXCEPTIONS - No Right to Cancel:
The following products are EXCLUDED from the 14-day cooling-off period as they are made to your specifications:
Custom cut-to-order products (any item cut to your specified dimensions)
Trapeze brackets (assembled and cut to your specifications)
Any bespoke or customised orders
Sale/clearance items specifically marked "non-returnable"
These items cannot be returned unless faulty or misdescribed.
How to Cancel (Standard Stock Items):
Email
[email protected] within 14 days of receiving your order
State your order number and which items you wish to return
Return goods unused, in original packaging, within 14 days of notifying us
You are responsible for return postage costs
We will refund you within 14 days of receiving the returned goods
Refund Method:
Refunds will be issued to your original payment method, less any return shipping costs we've incurred.
Full Returns Policy:
For complete returns information, including faulty goods procedures, see our Returns & Refunds Policy at: directcutting.com/returns-refunds
9. BUSINESS CUSTOMERS
No Cooling-Off Period:
If you are purchasing as a business, the 14-day cooling-off period does not apply.
Returns for Business:
Business customers cannot return products unless:
Goods are faulty or misdescribed
We have agreed to accept the return in writing
Sale/clearance items cannot be returned
Quality Standards:
We will always work with business customers to resolve any issues with faulty or misdescribed products under the Consumer Rights Act 2015 and Sale of Goods Act 1979.
10. PRODUCT QUALITY AND LIABILITY
Our Obligations:
All goods supplied by us will:
Be of satisfactory quality
Match their description
Be reasonably fit for their intended purpose
Comply with relevant UK and EU standards (where applicable)
Faulty Goods:
If goods are faulty or not as described, we will repair, replace, or refund as appropriate under the Consumer Rights Act 2015.
Limitation of Liability (Consumer Customers):
Nothing in these terms limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Defective products under the Consumer Protection Act 1987
Any other liability that cannot be excluded by UK law
Subject to the above, we are not liable for indirect or consequential losses (e.g., loss of profits, business interruption).
Limitation of Liability (Business Customers):
For business customers, our total liability for:
Breach of contract, negligence, or otherwise arising from the supply of goods is limited to the price paid for the specific goods giving rise to the claim
Indirect, consequential, or special losses (including loss of profits, business interruption, loss of data, wasted time) is excluded entirely
This does not exclude liability for death/personal injury caused by negligence or fraud.
Maximum Liability Period:
Any claims must be brought within 6 years of the issue arising (Limitation Act 1980).
11. INTELLECTUAL PROPERTY
Website Content:
All content on this website (text, images, logos, designs) is protected by copyright and other intellectual property rights. This content is owned by us or licensed to us.
Your Use:
You may:
View and print pages for personal, non-commercial use
Share links to our website
You may NOT:
Reproduce, distribute, or republish content without written permission
Use content for commercial purposes
Remove copyright notices or attributions
Use automated systems (bots, scrapers) to access our website
Use our trademarks or branding without permission
Product Specifications:
Technical data and specifications from manufacturers are provided for information purposes. Copyright belongs to the respective manufacturers.
12. WEBSITE USE AND ACCOUNTS
Acceptable Use:
You must not use our website to:
Transmit unlawful, harmful, or offensive material
Attempt to gain unauthorized access to systems or data
Introduce viruses, malware, or harmful code
Engage in fraudulent activity
Impersonate others
Spam or send unsolicited communications
User Accounts:
If you create an account:
You must provide accurate, current information
You are responsible for maintaining password security
You must not share your account credentials
You must notify us immediately of any unauthorized use
We may suspend or terminate accounts for breach of these terms
13. FORCE MAJEURE
We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including:
Acts of God (severe weather, floods, earthquakes)
War, terrorism, civil unrest
Industrial action (strikes)
Fire, explosion, or accident
Government restrictions or regulations
Failure of suppliers or subcontractors
Telecommunications or power failures
Pandemics or public health emergencies
If a force majeure event lasts more than 30 days, either party may terminate the affected order with a full refund.
14. PRIVACY AND DATA PROTECTION
We process your personal data in accordance with UK GDPR and the Data Protection Act 2018.
Full Privacy Details:
Please see our Privacy Policy at:
directcutting.com/privacy-policy15. DISPUTE RESOLUTION
Complaints:
If you have a complaint, please contact us first:
Email:
[email protected]Phone: 0121 296 6307
We will investigate and respond within 10 working days.
Alternative Dispute Resolution (Consumers):
If we cannot resolve your complaint, consumer customers may use:
Citizens Advice Consumer Service: 0808 223 1133
Online Dispute Resolution: ec.europa.eu/consumers/odr (for online purchases)
Business Disputes:
Business customers agree to attempt mediation before legal proceedings.
16. GOVERNING LAW AND JURISDICTION
Applicable Law:
These terms are governed by the laws of England and Wales.
Jurisdiction:
Consumer customers: Legal proceedings may be brought in courts local to your residence or in England and Wales courts
Business customers: Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
17. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
18. ENTIRE AGREEMENT
These Terms, together with our:
Privacy Policy Cookie Policy
Returns & Refunds Policy Shipping Policy Disclaimer ...constitute the entire agreement between you and us regarding the purchase of products. They supersede all prior agreements, arrangements, or understandings.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect:
Changes in our business practices
Legal or regulatory requirements
New product offerings
Notice:
Significant changes will be notified via:
Prominent banner on our website
Email notification (for account holders)
Acceptance:
Continued use of the website after changes constitutes acceptance of the updated terms. The "Last Updated" date at the top shows when changes were last made.
20. NO WAIVER
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
21. THIRD-PARTY RIGHTS
No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
22. ELECTRONIC COMMUNICATIONS
Electronic Commerce Regulations 2002:
We comply with the Electronic Commerce (EC Directive) Regulations 2002.
You agree that:
Email is an acceptable form of communication for contractual purposes
Electronic order confirmations are legally binding
Electronic invoices and receipts are acceptable
You are responsible for ensuring your email address is current and for checking spam/junk folders.
23. CONTACT US
For questions about these Terms or to exercise your rights:
Email:
[email protected]Phone: 0121 296 6307
Hours: Monday - Thursday, 9:30am - 1:30pm
Post: Direct Cutting Limited, Unit 215-217 Sams Lane, West Bromwich, West Midlands, B70 7EX
